ServiceNow Specialist Novo/Scale, now Thirdera, positions as a global pure-play ServiceNow services and solutions provider with a track record of nearly a decade of ServiceNow delivery and over 1000 projects. Opportunity: engage customers already invested in ServiceNow looking to maximize value, optimize usage, and expand to ITOM, HR, CSM, and portal capabilities.

Global Delivery Small team size (2-10 employees) contrasted with a global delivery model suggests potential partnerships with larger systems integrators or enterprise clients seeking nimble, flexible staffing and regional delivery capabilities. Opportunity: co-sell or subcontract with larger firms needing ServiceNow specialists to scale quickly on client programs.

Recognition & Awards Industry recognition as 2023 Worldwide Creator Workflow Partner of the Year and 2023 Americas IT Workflow Partner of the Year, plus Hexy Awards involvement, signals credibility and differentiation. Opportunity: leverage awards in outreach to enterprises prioritizing reputable ServiceNow partners and to accelerate RFP responses.

Expansion & New Markets Recent leadership appointments in New Zealand and ongoing geographic expansion indicate appetite for regional growth. Opportunity: target mid-market and enterprise customers in APAC regions or sectors with complex workflows that benefit from ServiceNow platforms and Thirdera's automation focus.

Value Proposition Emphasis on digitization, automation, and minimizing complexity across ITSM, ITOM, HR, CSM, and portal indicates a cross-sell path to customers looking to consolidate multiple workflows on ServiceNow. Opportunity: sell by mapping clients’ inefficient processes to a unified ServiceNow solution stack, including managed services and ongoing optimization.