Omnichat
Software DevelopmentHong Kong Island, Hong Kong51-200 Employees
Omnichat provides an omnichannel chat commerce platform that centralizes conversations from WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat into a single interface. Founded in 2017, the company uses online-merge-offline sales integration, gamified marketing automation, chatbots, and a customer service layer to improve efficiency and drive conversion for brands. Its customer base comprises retail and e-commerce brands, both local and international. Headquartered in Hong Kong, the company maintains a regional presence in Taiwan, Singapore, and Malaysia. In the software development landscape, Omnichat is positioned as an omnichannel customer engagement platform and is an official WhatsApp Business Solution Provider for Meta as well as a LINE Silver Tech partner. In May 2026, the company announced the launch of Omni AI Message Flow and a human-in-the-loop mechanism to supervise key decisions, reflecting its move toward an AI-native agentic platform.