ONE Contact Center Employee Directory
Outsourcing and Offshoring ConsultingCalifornia, United States201-500 Employees
ONE Contact Center provides outsourced customer care and back-office solutions to businesses, leveraging an offshore delivery footprint anchored in the Philippines. The operation runs around the clock with more than 1,700 workstations, enabling continuous service. Its model aims to improve customer satisfaction, brand loyalty, and retention while lowering clients' overall costs, supported by cloud-based operations with secure infrastructure, redundant power, cooling, and bandwidth. The corporate office is in Van Nuys, California, with an operating center located in Ortigas, Manila. Founded in 2000, the company operates in the outsourcing and offshoring consulting industry and helped establish offshore outsourcing in the Philippines.