one source

Government AdministrationEngland, United Kingdom201-500 Employees

one source is a mid-sized government services provider based in London, England, offering both operational and strategic shared services to councils and other public sector organisations. It aims to improve service delivery by applying proven approaches and technologies, drawing on its staff’s experience and commitment to help partners meet their challenges and develop increasingly beneficial solutions. The company began in 2014, starting with back-office support for the London Boroughs of Havering and Newham with a focus on process improvement and cost reduction to reinvest savings into frontline services. 

Over time, one source expanded its partnerships to take on entire functions for some authorities and to tackle a wider range of projects for others, including Barking and Dagenham, Essex, Harrow and Tower Hamlets. It now serves more than 25 public sector clients and has a sizeable workforce, positioning itself as one of the UK’s larger public sector shared service providers with capabilities across asset management, legal and governance, finance, technology and innovation, exchequer and transactional services, human resources and organisational development, procurement and strategic delivery. In early 2023 the company announced the introduction of AI-generated videos for debt resolution communications, reflecting its adoption of new technologies in public sector work.

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