What departments does OTRS Group have?

OTRS Group has employees across 15 departments including Operations, Support, Information Security, Marketing, Business.

What is the largest department at OTRS Group?

The largest department at OTRS Group is Engineering with 9 employees.

Where are OTRS Group employees located globally?

OTRS Group has employees across 7 continents and 17 countries including Madagascar, Malaysia, India, Indonesia, Singapore.

How has OTRS Group's team size changed over time?

OTRS Group's team has decreased from approximately 87 to 82 employees based on available data.

OTRS Group Employee Directory

Q: Who are OTRS Group's key employees and leadership?

OTRS Group's key employees include: Co-Founder And Ceo: A. M., Chief Operations Officer: C. T. K., Chief Technical Officer And Member Of The Board: B. M., Vice President Customer Support: A. K., Vice President Information Security: J. B..

Software DevelopmentHesse, Germany51-200 Employees

OTRS Group designs and markets the service management suite OTRS, described as the world's largest provider in this space. The core platform supports structured communication across customer service, IT service management, and security management, and it holds the SERVIEW CERTIFIED TOOL seal of approval. Beyond the core product, the group offers STORM, a security solution for cybersecurity incident management and ISO 27001-aligned documentation. 

Its international customer base includes major corporations and institutions such as Lufthansa, Airbus, IBM, Porsche, BSI, Max Planck Institute, Toyota, and Hapag-Lloyd. OTRS is based in Oberursel, Hesse, Germany, and serves customers worldwide with availability in over 40 languages.

OTRS Group Global Highlights

Europe
81

Germany
73
Spain
3
Hungary
2
Serbia
1
France
1
Portugal
1

North America
13

United States Of America
7
Mexico
6

Asia
6

Malaysia
2
Singapore
2
India
1
Indonesia
1

South America
4

Brazil
3
Argentina
1

Africa
1

Madagascar
1

Oceania
1

Australia
1

OTRS Group's Leadership

C. T. K.
Chief Operations Officer
Mobile Phone
Email
B. M.
Chief Technical Officer And Member Of The Board
Mobile Phone
Email
A. K.
Vice President Customer Support
Mobile Phone
Email
J. B.
Vice President Information Security
Mobile Phone
Email
M. R.
Head Of | data Privacy
Mobile Phone
Email
A. M.
Co-Founder And Ceo
Mobile Phone
Email
C. M.
Director Global Marketing Emea
Mobile Phone
Email
C. K.
Contracts Director
Mobile Phone
Email

OTRS Group Employee Metrics

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2026

2025

Administrative
Business
Engineering
Consultant
Information Technology
Other

Contact profiles from OTRS Group

Name

Title

Contact Info

Location

Last Update

B. L.
Finance & Operations Manager Apac
Mobile Phone
Email
Singapore
Apr 16, 2026
N. B.
Manager Finance
Mobile Phone
Email
GermanyHesse
Oct 23, 2025
A. M.
Senior Manager
Mobile Phone
Email
UNITED STATES
Feb 03, 2025
M. G.
Senior Managing Software Developer / Team Lead R&d
Mobile Phone
Email
GermanyBavaria
Aug 01, 2024
T. G.
Junior Marketing Manager
Mobile Phone
Email
United StatesNorth Carolina
Aug 06, 2024
K. C.
Professional Services Manager
Mobile Phone
Email
Malaysia
Nov 17, 2025
R. M.
Senior Ui / Ux Designer
Mobile Phone
Email
GermanyHamburg
Mar 24, 2026
T. T.
Senior Account Executive
Mobile Phone
Email
GermanyNorth Rhine-Westphalia
Apr 15, 2026
M. B.
Senior Cloud Architect & Senior Cloud Devops Englneer
Mobile Phone
Email
Germany
Jun 24, 2024
S. N.
Senior Cloud Architect
Mobile Phone
Email
GermanyBavaria
May 30, 2026

Frequently Asked Questions

What is OTRS Group known for?

OTRS Group was founded in 2003 operates in the Software Development industry. The company's main headquarters is located in 11 Zimmersmühlenweg Oberursel, Hesse 61440 Germany; you can contact the main corporate office by phone at

+1-408-725-****

. Explore OTRS Group's company overview page for more information.

What is OTRS Group's most common email format?

OTRS Group employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more OTRS Group email formats with LeadIQ.

How many employees does OTRS Group have currently?

OTRS Group has approximately 113 employees as of May 2026. These team members are located across 6 continents, including EuropeNorth AmericaAsia.

Who are OTRS Group's key employees and leadership?

As of May 2026, OTRS Group's key employees include:

Chief Operations Officer: C. T. K.
Chief Technical Officer And Member Of The Board: B. M.
Vice President Customer Support: A. K.
Vice President Information Security: J. B.
Head Of | data Privacy: M. R.

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OTRS Group Employee Directory

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