Community Partnerships OPS is actively expanding community-based responses, including Mobile Crisis Response Teams and partnerships with The Royal and The Ottawa Hospital. This indicates sales opportunities for behavioral health, crisis intervention tech, and cross-agency collaboration tools and training.

Digital Modernization Recent and ongoing efforts to upgrade online incident reporting and leverage Rubicon, along with SAP SuccessFactors and Power Automate, suggest opportunities for cybersecurity, systems integration, workflow automation, and multilingual citizen reporting solutions.

Workforce Growth OPS workforce size sits in the mid thousands and includes both sworn and civilian roles. This signals potential for HR tech, learning management, talent management, and secure credentialing platforms to support recruitment and retention.

Recognition & Diversity Awards for equity, diversity, and inclusion highlight a mandate for inclusive policies and training. Potential sales angles include DEI analytics, inclusive recruitment solutions, and culturally competent engagement platforms.

Public-Facing Innovation Strategic online presence and multilingual reporting capabilities point to opportunities in citizen experience platforms, multilingual support services, and public-facing automation that improves accessibility and transparency.