Pacifica Media

TelecommunicationsUnited States51-200 Employees

Pacifica Media specializes in staffing customer service representatives for large and small business. All Pacifica reps operate from within the United States. They work from a office saving our clients thousands of dollars each month versus rates from brick and mortar call centers. Representatives work for Pacifica sparing our clients the costs and headaches associated with payroll, labor issues, insurance, benefits and employment taxes.

All of our agents are fully screened and have passed a comprehensive background check. We use ClearStar, a trusted provider in the background screening industry.

Our customer service representatives handle customer service, complaint resolution, order processing, and also provide information about our client organizations products and services.

We also offer live customer care representatives for  text, answering service, PBX and dispatch. In fact, with the exception of out bound telemarketing (cold calling) we can provide a live phone rep for just about anything. 

We offer premium customer service reps at a minimal Per Talk Minute rate. We can also offer low Per Call rates if a client prefers. Our rates are extremely competitive and we offer increased savings for larger call volumes and in other cases. Contact us to find out more.

We provide operators fluent in both English and Spanish and every operator is trained to our clients specifications on every product the client company offers.

Agents are monitored on our system for quality control or we can monitor them  through your system at no additional charge. 

We can handle overflow traffic or all of your traffic and we provide 24/7 service depending on your needs.

Find out how Pacifica Media can assist your organization in providing exceptional U.S. based customer service at affordable prices by contacting us today.

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