Pied Piper Management Company LLC Employee Directory
Technology, Information and InternetTexas, United States11-50 Employees
Measure, Report & Improve — Each of Your Retail Locations Pied Piper delivers measurement, oversight, and accountability across all retail locations, ensuring opportunity turns into revenue for manufacturers, franchisors, and dealer groups. PSI® Fact-Based Performance Measurement Prospect Satisfaction Index® benchmarks how well each location follows best practices to engage new customers and how that performance compares to what’s possible. Refined over 15+ years with hundreds of thousands of evaluations, PSI® identifies behaviors that consistently drive sales and loyalty. We measure how well each location follows those behaviors using a combination of A.I. and trained human evaluators. Our annual industry studies compare major brands, enabling clients to benchmark performance and improve using real-world customer engagement data. LHE™ Continuous Lead Handling Oversight & Warning Lead Handling Effectiveness™ (LHE™) is an easy-to-use subscription service that monitors how effectively retail locations handle new customer inquiries and follow up, and alerts management when failures occur, before you lose more sales. • Evaluates inbound customer contact via phone, chat, and web forms • Measures follow up behavior by phone, text, and email • Provides location level scoring across networks of retail locations • Texts or emails Alerts to local management when failures occur • Delivers monthly interactive Executive Briefings Facility Evaluation & Audit Programs – Trusted Results Brands, manufacturers, and franchisors rely on Pied Piper to evaluate how well retail locations follow facility standards, supporting consistency across networks. Pied Piper programs run smoothly, on time, and on budget. Our experienced team manages every detail using flexible, proprietary in-house software. Unlike vendors that rely on temporary evaluators and third-party tools, Pied Piper delivers fully integrated programs.
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