Pied Piper Management Company LLC

Technology, Information and InternetCalifornia, United States11-50 Employees

Measure, Report & Improve — Each of Your Retail Locations

PSI® services measure how effectively each retail location follows proven sales and service best practices across the new-customer journey—from initial website inquiry or phone call, through follow-up, appointment setting, and the in-store experience.
• Dramatic, Measurable Improvement
Manufacturers, franchisors, dealer groups, and others use PSI® reporting to drive improvement across their retail networks. What do they consistently say? “We just didn’t know.” PSI® reports uncover hidden engagement issues that quietly undermine performance.
• Built on a Proven PSI® Approach
Pied Piper’s Prospect Satisfaction Index® (PSI®) is a data-driven methodology refined over 15+ years, with hundreds of thousands of evaluations completed in the motor vehicle industries—and now applied across many others. 
• Test Retailer Use of A.I. in Sales & Service
As A.I. becomes embedded in retail processes, PSI® ensures those systems work as intended. We test how A.I. and humans perform together—identifying failed digital hand-offs and moments when A.I. must transfer to a human. Too often, staff assume A.I. will “take care of it,” leaving customers mishandled.
• Actionable Insights—Delivered Directly
Clients receive concise A.I.-generated 90-second audio summaries via text message, highlighting strengths and improvement areas. Piper Answers™ provides on-demand access to personalized insights, benchmarking, and coaching.
• Annual Industry Benchmarking
Our annual studies show how major brands perform relative to one another, enabling clients to benchmark and improve using real-world customer engagement data.

Facility Evaluation & Audit Programs – Trusted Results
Brands and franchisors rely on Pied Piper to evaluate facility standards across retail locations. Programs run smoothly, on time, on budget, and with trusted results—delivered by our experienced team using proprietary in-house technology.

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