Strategic acquisition Piedmont Natural Gas is now a Duke Energy subsidiary, indicating potential cross-sell opportunities across the broader Duke Energy customer base, including electricity and gas services, as well as bundled energy solutions.

Awarded customer focus Consistent top customer satisfaction rankings and awards suggest a strong foundation for expanding premium services, loyalty programs, and value-added offerings such as smart home energy management or enhanced customer support packages.

Digital maturity Existing tech stack with cloud, analytics, and web technologies points to opportunities for deploying advanced digital engagement, demand response programs, energy efficiency tools, and targeted digital marketing initiatives to existing customers.

Growth through partnerships Recent asset sales and expansion in regional markets highlight potential for co-investment opportunities, joint ventures in renewable and gas infrastructure, or regional program funding with utilities, developers, and economic development groups.

Community and resilience Active involvement in economic development and BBB partnerships signals room to propose security, compliance, and customer protection services, as well as community energy resilience programs and disaster recovery solutions.