Pivotal Connection

Business Consulting and ServicesUnited States0-1 Employees

Pivotal Connection (www.pivotalconnection.com), is a customer contact sales/service brokerage and consultation firm serving a large range of vertical markets including Cable/Satellite TV, Entertainment, Gaming, Real Estate, Insurance, Political Campaigns, Non-Profit, Consumer Products and Consumer Retail in both Business to Business and Business to Consumer applications.  Key areas of consulting and outsourcing expertise include:

•  Inbound Call Center planning, development and launch 
•  Outbound Sales Center planning, development and launch
•  Provide outsourcing options for B2B and B2C inbound/outbound call center support
•  Quality Assurance planning and implementation
•  Interactive Voice response (IVR) planning and implementation
•  Planning and implementation of Call Center Key Performance Indicators (KPI) and Service Level Agreements  (SLA).
•  Inbound/Outbound Call Center “Check Ups” and “Tune Ups”
•  Broadcast Messaging and E-Mail Marketing

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