Pivotal Connection Employee Directory
Business Consulting and ServicesCalifornia, United States0-1 Employees
Pivotal Connection is a business consulting and services firm that specializes in customer contact, sales, and service brokerage and consulting. Its offerings center on planning, launching, and outsourcing both inbound and outbound call center operations, along with quality assurance, IVR implementation, KPI and SLA planning, and broadcast messaging and email marketing. The company serves a diverse mix of verticals, including Cable/Satellite TV, Entertainment, Gaming, Real Estate, Insurance, Political Campaigns, Non-Profit, and Consumer products and retail, supporting both business-to-business and business-to-consumer applications. Based in the San Diego area, the firm targets organizations seeking structured contact center programs and performance improvements for customer interactions. The description indicates a focus on check-ups and tune-ups of call centers to optimize operations and outcomes.