Platform28 Employee Directory
IT Services and IT ConsultingGeorgia, United States11-50 Employees
Platform28 is an IT services and consulting firm based in Atlanta, founded in 2001. It offers an AI-powered cloud contact center platform designed for government agencies and enterprises handling sensitive data. The platform provides multichannel communication in a single system with intelligent routing and real-time analytics, serving state agencies in Georgia, Hawaii, Mississippi, and North Carolina, as well as Blue Cross Blue Shield, Kennesaw State University, and UNC Asheville. The offering combines built-in workflow automation with AI-driven quality management and maintains a 99.999% uptime commitment, while safeguarding sensitive information by avoiding retention of data with external AI providers. In July 2025, Platform28 launched a CCaaS Crash Course series to explore foundational contact center automation and evolving omnichannel capabilities.