Government Focus Platform28 targets government agencies and enterprises handling sensitive data, presenting an opportunity to upsell to agencies with strict data security requirements and compliance needs, such as FTI, PHI, and PII handling.

Security Advantage Promote Zero-Persistence AI as a differentiator to prospects concerned about data privacy and compliance, positioning Platform28 as a trusted solution for regulated environments and sensitive workloads.

Omnichannel Efficiency Highlight one platform for voice, chat, SMS, email, and social with intelligent routing and real-time analytics to improve agent productivity and customer experience, appealing to agencies and enterprises seeking consolidation.

Automation Differentiator Leverage AgentFlow built-in workflow automation as a value prop that competitors charge extra for, targeting contact centers looking to streamline processes and reduce manual work.

Growth & Education Recent CCaaS Crash Course initiative can be used to engage potential buyers with thought leadership, positioning Platform28 as a knowledge partner and opening doors for awareness and trial opportunities.