Premier Guest Services, LLC

HospitalityFlorida, United States11-50 Employees

Premier Guest Services, LLC (PGS), takes great pride in providing people with an opportunity to enjoy a lifetime of dream vacations.  Headquartered in Pembroke Pines, Florida, PGS manages and operates club servicing for two innovative membership loyalty programs:  Exotic Travelers and Prestige Travelers providing reservations and concierge services for nearly 50,000 Loyalty Club Members, their families and guests.   In addition, through its affiliated partners, such as RCI and II, PGS fulfills exchange reservation confirmations and lead generation for our hotel and travel club partners. 

Through leadership, innovation, growth and integrity, the PGS team develops relationships and creates opportunities that enrich people’s lives.

As a tour operator, PGS specializes in destination travel combining tour and travel components to create a vacation or holiday by preparing itineraries for our clients.  The most common example of our product would be hotel and transfer services, with air provided by our partner in travel, DestiWorld.    

Our contact center, which we refer to as the Concierge Service Center, is indeed, the first point of contact for our clients.  We are the “voice” of Exotic and Prestige Travelers.  What we decide to say to a client and their guests will affect the future choices our clients will make.

As part of Concierges Services, each member of the PGS team is expected to assist guests with various tasks, such as booking transportation and hotel accommodations, resolving customer service issues and complaints, assisting with exchange services, referring clients to DestiWorld and our Pre-arrival services, as well as assisting with various tours of local attractions.

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