Promoter.io Email Format
Software DevelopmentTexas, United States11-50 Employees
Promoter.io is a software platform that helps companies capture and act on the voice of the customer by enabling the design, deployment, and measurement of Net Promoter campaigns in a single, web-based solution. The service emphasizes not only collecting NPS scores but also organizing and analyzing the accompanying customer feedback to inform business actions and improve loyalty. Its target market consists of small to mid-sized businesses seeking an accessible, end-to-end approach to Net Promoter System elements that are often complex or time-consuming with traditional tools. The company is based in San Antonio, Texas, and operates in the software development industry, offering a solution that consolidates campaign management, feedback analysis, and organizational engagement in one place. A notable development in its history is a 2019 event in which Medallia acquired Promoter.io, aligning Promoter.io’s capabilities with a broader customer experience platform landscape.