Publishers Service Associates Employee Directory
Book and Periodical PublishingPennsylvania, United States11-50 Employees
Publishers Service Associates (PSA) operates in the book and periodical publishing sector, offering comprehensive subscription fulfillment and related services for a range of publication formats. Its core offerings include magazine subscription management for specialty titles, as well as fulfillment for association memberships, donors, newsletters, journals, events, and books, along with binder services and site-licensed products. The company emphasizes precise database management, policy adherence, quality control, and tailored support to meet the needs of specialty publishers, including consumer, business-to-business, institutional, and agency accounts, as well as online and custom subscriptions. In addition to fulfillment, PSA provides outbound teleservices for renewals, requalification calls for audits, cross-sell and upsell activities, market research, and collections, with a focus on soft-touch calling and personalized interaction rather than scripted dialing. The firm also offers PSA Complete, a proprietary web portal that provides real-time access to subscriber and product data, dashboards, and reporting capabilities aimed at improving marketing and subscriber management efficiency.
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