QST LED

Audio and Video Equipment ManufacturingCalifornia, United States201-500 Employees

Mission Statement:
Building Relationships One LED Wall at a Time!

Customer Service Philosophy:

In a maturing industry where the product is increasingly becoming a commodity, we will not forget while it's the sales that get the customer, it's the service that keeps the customer.

     * Always overdeliver on an under-promise.
     * Allow us to bug you to pro-actively deal with an issue rather than chasing the problem
     * We will accommodate to help you at the times when YOU are available
     * Our spare parts inventory levels will be updated in real-time and be transparent to YOU
     * We will help YOU to the best of our abilities even if when it's not our obligation
     * We will not nickel and dime YOU
     * YOU will get communication within 24 hours of a request even if it's just an update stating when you'll get the final answer
     * We hope to call our customer FRIENDS years down the road

REMEMBER: The only business worth doing is long-term business...

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