Quality Assurance & Training Connection Employee Directory

Professional Training and CoachingTennessee, United States2-10 Employees

Quality Assurance & Training Connection (QATC) operates as a professional training and coaching organization focused on quality assurance and training professionals working in call centers. It provides members with education, idea sharing, and knowledge distribution through resources such as newsletters, regional networking events, online forums, and an annual conference, supporting the development of best practices in the field. Based in Nashville, Tennessee, the organization is led by an executive director and guided by a board of advisors composed of recognized call center leaders and industry experts, with education activities also shaped by experienced partners from The Call Center School. The target audience includes call center professionals seeking professional development, networking opportunities, and access to industry insights, while recent activity highlights collaborations with firms like Centrical and Verint to advance its educational and partnership initiatives.

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