Refundid Email Format

Software DevelopmentNew South Wales, Australia11-50 Employees

Refundid is a mid-sized software development company based in Sydney, New South Wales, that provides returns management solutions for retailers. Its platform offers multiple return options, including an instant refund that is initiated within seconds of a return being lodged online, with no risk to the retailer. The service is used by more than 200 retailers across Australia, the USA, and New Zealand, including brands such as Country Road Group, Adore Beauty, Princess Polly, PE Nation, DISSH, and Culture Kings. 

By combining data and analytics with automation and customer visibility, Refundid helps retailers reduce return rates, lower customer service inquiries, and streamline warehousing processes. The company notes that more than 76% of shoppers review returns policies before purchasing, underscoring the role of post-purchase experiences in online retail, and it has pursued partnerships such as a 2021 collaboration with Between The Flags to offer instant refunds.

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