Hybrid support expansion Rekall Technologies has launched a hybrid phone support model combining an in-house receptionist with an external answering service, signaling an opportunity to cross-sell advanced support routing, call center enhancements, and expanded customer service tooling to SMB and law firm clients.

Virtual CIO and audits Their 2021 introduction of virtual CIO and auditing services indicates appetite for strategic IT leadership and compliance improvements; sales plays could target mid-sized firms needing governance, risk, and technology roadmapping.

Private cloud with monitoring Existing Rekall Private Cloud offering paired with staff monitoring presents a foothold for bundled managed services, security monitoring, and workforce analytics solutions for SMBs seeking reliable infrastructure and oversight.

Data security emphasis With a focus on data security and offsite backups, there is potential to upsell advanced backup resilience, DR planning, and endpoint protection to protect law firms and SMBs amid increasing cyber risk.

SMB and law firm focus Targeted messaging toward small-to-medium businesses and law firms suggests a ready market for productivity tools, practice management software integration, and compliant IT workflows that align with their operational needs.