Riptide

Technology, Information and InternetUnited States11-50 Employees

Riptide: Inventors of the AI Customer Advocate. 

Riptide envisions a world free of customer support, where AI Customer Advocacy delivers perfect outcomes for every customer, every time. 

We’re redefining what AI means for customer service, field operations, and delivery experiences. AI Customer Advocacy is a new category of enterprise AI where agents don’t frustrate, they champion customer needs by working across your existing systems and human teams to meet objectives. 

In a world where service complexity is rising and customer expectations are higher than ever, traditional AI agents fall short—automating canned responses and deadends rather than resolving issues with care and coordination. Riptide exists to change that.

Our patented flagship product, Ripley, is the industry’s first AI Customer Advocate. Unlike scripted bots or knowledge-base search agents, Ripley champions the customer—navigating systems, collaborating with human experts, and resolving real-world issues through intelligent orchestration and simultaneous, multiparty communications.

The results speak for themselves:
✅ 10x faster response times
✅ 50% reduction in handle time
✅ 4%+ lift in CSAT
✅ 20% improvement in human agent retention

To learn how Riptide can transform your customer communications and engagement, visit www.riptidehq.com.

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