Sequential Technology International Employee Directory

TelecommunicationsPennsylvania, United States501-1000 Employees

Sequential Technology International is a Bethlehem, Pennsylvania-based telecommunications outsourcing company that reports 501-1000 employees and more than 4,000 professionals across nine locations worldwide. It serves as an outsourced partner for wireline and wireless telecom, broadband, cable/MSO, and satellite service providers, offering solutions that span customer interactions and touch points. The company is African American owned and led and holds Corporate Plus certification from the National Minority Supplier Diversity Council, described as one of three U.S. contact centers to hold the designation and the only African American owned among them. Its software ecosystem provides carrier-grade telecom and MSO ordering gateways for the wholesale/partner channel, standardizing Access Service Requests and speeding ordering through a simplified interface. Back-office support, dealer/agent channel IT support, and sales support and augmentation are among its service offerings, with a focus on customer care and IT solutions. In 2021, Sequential Technology International expanded into the healthcare vertical, providing enrollment support solutions and customer care for healthcare technology and insurance.

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