Insights

Public Sector Scale Service NSW is a large government agency with over 1,000 employees and multi-channel service delivery across 107 centres. Opportunity: positioned for enterprise-grade CRM, data integration, and contact center optimization projects to improve omnichannel customer experience and back-office alignment with partner agencies.

Digital Transformation With a focus on online, phone, and in-person service channels and a tech stack including Salesforce Marketing Cloud, SAP Fieldglass, and Carto, there is potential for expanding customer experience platforms, data analytics, and workforce management tooling to modernize service delivery and digital-first initiatives.

Govt Collaboration As a NSW Government agency within the Department of Customer Service, Service NSW collaborates across public sector stakeholders. This creates sales opportunities for cross-agency data sharing, compliance-friendly software, and integrated platforms that streamline governance, reporting, and service delivery ecosystems.

Community & Training Recent government training initiatives and social impact programs indicate appetite for learning platforms, knowledge management, and digital training modules. Potential upsell for scalable training, e-learning, and workforce enablement solutions aligned with DFSV and public safety-related programs.

Sustainability & Outreach Public-facing campaigns and community engagement efforts, including collaborations with faith leaders and cultural communities, suggest opportunities in outreach analytics, inclusive communications, and tools that measure impact, accessibility, and stakeholder engagement across diverse NSW regions.

Service NSW Tech Stack

Service NSW uses 8 technology products and services including OpenLDAP, Apigee, Taleo, and more. Explore Service NSW's tech stack below.

OpenLDAP

Data Management

Apigee

Documentation Tools

Taleo

Human Resource Management System

Next.js

Javascript Frameworks

jQuery Migrate

Javascript Libraries

scikit-learn

Machine Learning

HubSpot

Marketing Automation

Apache ActiveMQ

Software Framework

Service NSW's Email Address Formats

Service NSW uses at least 2 format(s):

Service NSW Email Formats	Example	Percentage
First.Last@service.nsw.gov.au	John.Doe@service.nsw.gov.au	98%
First.Middle@service.nsw.gov.au	John.Michael@service.nsw.gov.au	1%
FirstMiddle.Last@service.nsw.gov.au	JohnMichael.Doe@service.nsw.gov.au	1%
First.Last@nsw.gov.au	John.Doe@nsw.gov.au	95%
FirstLast@nsw.gov.au	JohnDoe@nsw.gov.au	4%
Last@nsw.gov.au	Doe@nsw.gov.au	1%

Service NSW Email Formats

Example

Percentage

First.Last@service.nsw.gov.au

John.Doe@service.nsw.gov.au

98%

First.Middle@service.nsw.gov.au

John.Michael@service.nsw.gov.au

FirstMiddle.Last@service.nsw.gov.au

JohnMichael.Doe@service.nsw.gov.au

First.Last@nsw.gov.au

John.Doe@nsw.gov.au

95%

FirstLast@nsw.gov.au

JohnDoe@nsw.gov.au

Last@nsw.gov.au

Doe@nsw.gov.au

Frequently Asked Questions

What is Service NSW's official website and social media links?

Service NSW's official website is nsw.gov.au and has social profiles on LinkedIn.

What is Service NSW's NAICS code?

Service NSW's NAICS code is 92 - Public Administration.

How many employees does Service NSW have currently?

As of July 2026, Service NSW has approximately 2.3K employees across 5 continents, including OceaniaNorth AmericaAsia. Key team members include Chief Executive Officer: G. W.Cco: K. D.Cso Driver Examiner: J. L.. Explore Service NSW's employee directory with LeadIQ.

What industry does Service NSW belong to?

Service NSW operates in the Government Administration industry.

What technology does Service NSW use?

Service NSW's tech stack includes OpenLDAPApigeeTaleoNext.jsjQuery Migratescikit-learnHubSpotApache ActiveMQ.

What is Service NSW's email format?

Service NSW's email format typically follows the pattern of First.Last@service.nsw.gov.au. Find more Service NSW email formats with LeadIQ.

Service NSW

Q: What is Service NSW's official website and social media links?

Service NSW's official website is nsw.gov.au. Service NSW has social profiles on LinkedIn.

Q: How many employees does Service NSW have currently?

Service NSW has approximately 2.3K employees.

Q: What technology does Service NSW use?

Service NSW's tech stack includes Nginx, Guidewire BillingCenter, Laposta, Automattic, Autodesk Inventor.

Q: What is Service NSW's NAICS code?

Service NSW's NAICS code is 92 (Public Administration).

Government AdministrationNew South Wales, Australia1001-5000 Employees

Service NSW is a New South Wales Government agency within the Government Administration sector that provides integrated, one-stop services for residents, businesses, and partner agencies. Based in Sydney, it joined the Department of Customer Service on 1 July 2019 and emphasizes delivering a strong customer experience by integrating best practices from both the public and private sectors.

It serves customers, businesses, and partner agencies through online channels, over the phone, and in person at 107 Service NSW Centres across the state, including 77 in regional New South Wales. The agency continually measures performance and uses customer feedback to improve service across channels. In December 2025, the NSW Government launched a Service NSW employer tool to help community, not-for-profit, and disability workers check whether their workplace is registered for the ASU-won Portable Long Service Leave Scheme.

Insights

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Service Victoria

NSW Department of Customer Service

Service NSW Tech Stack

Media & News

NSW Government invests into assets: Community Health space in the amount of $45M in Australia, Australia and New Zealand, Oceania.

NSW Government is planning to launch digital application to help community services.

NSW Government launches driver dashboard.

CareSouth Ltd plans to lose client NSW Government on May 1st '27.

Rescue partnered with NSW Government on Jul 24th '26.

Gilmore left NSW Government as public affairs advisor on Jul 21st '26.

NSW Government invests into assets: hospitals and health facilities in the amount of $3B.