Insights

Public Sector Modernization Service NSW operates a large, multi-channel government service hub with 107 service centers and digital channels. Opportunity: cross-sell customer experience and digital transformation solutions (CRM, analytics, omnichannel support) to improve public service delivery and citizen satisfaction.

Digital Platform Stack Tech stack includes Drupal, ELK, Wix eCommerce, Epic, Kronos, Okta, Jira, Datadog. Opportunity: offer integrated security, data analytics, workflow automation, and SaaS optimization services to streamline IT operations and ensure compliant, scalable public sector deployments.

Workforce Modernization Recent leadership changes and a focus on people and corporate communications indicate ongoing organizational development. Opportunity: provide HR tech, workforce analytics, change management, and internal communications tools to support talent development and public-sector culture shifts.

Financial Scale Revenue range of 100M to 250M with a sizable government budget footprint. Opportunity: propose cost-optimization, vendor consolidation, and value-driven procurement solutions, including vendor risk management and performance analytics to maximize return on public investments.

Regional Reach Extensive regional presence with 77 provincial centers suggests a geographic expansion and service accessibility focus. Opportunity: deliver field-service management, mobile enablement, and regional data insights to improve service delivery and accessibility for residents across NSW.

Similar companies to Service NSW

Service NSW Tech Stack

Service NSW uses 8 technology products and services including Drupal, Elastic stack (ELK), Wix eCommerce, and more. Explore Service NSW's tech stack below.

Media & News

Service NSW's Email Address Formats

Service NSW uses at least 10 email formats:
Service NSW Email FormatsExamplePercentage
First.Last@service.nsw.gov.auJohn.Doe@service.nsw.gov.au
98%
First.Middle@service.nsw.gov.auJohn.Michael@service.nsw.gov.au
1%
FirstMiddle.Last@service.nsw.gov.auJohnMichael.Doe@service.nsw.gov.au
1%
First.Last@hrcc.nsw.gov.auJohn.Doe@hrcc.nsw.gov.au
91%
FirstMiddleLast@hrcc.nsw.gov.auJohnMichaelDoe@hrcc.nsw.gov.au
5%
FirstLast@hrcc.nsw.gov.auJohnDoe@hrcc.nsw.gov.au
2%
Last.First@hrcc.nsw.gov.auDoe.John@hrcc.nsw.gov.au
2%
First.Last@nsw.gov.auJohn.Doe@nsw.gov.au
95%
FirstLast@nsw.gov.auJohnDoe@nsw.gov.au
4%
Last@nsw.gov.auDoe@nsw.gov.au
1%

Frequently Asked Questions

What is Service NSW's official website and social media links?

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Service NSW's official website is nsw.gov.au and has social profiles on LinkedIn.

How much revenue does Service NSW generate?

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As of October 2026, Service NSW's annual revenue is estimated to be $100M - $250M.

What is Service NSW's NAICS code?

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Service NSW's NAICS code is 92 - Public Administration.

How many employees does Service NSW have currently?

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As of October 2026, Service NSW has approximately 2.3K employees across 5 continents, including Oceania, Asia and North America. Key team members include Chief Executive Officer: G. W., Cco: K. D. and Cco: P. W. Explore Service NSW's employee directory with LeadIQ.

What industry does Service NSW belong to?

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Service NSW operates in the Government Administration industry.

What technology does Service NSW use?

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Service NSW's tech stack includes Drupal, Elastic stack (ELK), Wix eCommerce, Epic Systems, Kronos, Okta, Atlassian Jira and Datadog.

What is Service NSW's email format?

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Service NSW's email format typically follows the pattern of First.Last@service.nsw.gov.au. Find more Service NSW email formats with LeadIQ.
Service NSW logo

Service NSW

Government AdministrationNew South Wales, Australia1001-5000 Employees

Service NSW is a New South Wales Government agency within the Government Administration sector that provides integrated, one-stop services for residents, businesses, and partner agencies. Based in Sydney, it joined the Department of Customer Service on 1 July 2019 and emphasizes delivering a strong customer experience by integrating best practices from both the public and private sectors.

It serves customers, businesses, and partner agencies through online channels, over the phone, and in person at 107 Service NSW Centres across the state, including 77 in regional New South Wales. The agency continually measures performance and uses customer feedback to improve service across channels. In December 2025, the NSW Government launched a Service NSW employer tool to help community, not-for-profit, and disability workers check whether their workplace is registered for the ASU-won Portable Long Service Leave Scheme.

Section iconCompany Overview

Website
nsw.gov.au
NAICS Code
92 - Public Administration
Employees
1001-5000

Section iconFunding & Financials

  • $100M - $250M

    Service NSW's revenue is estimated to be in the range of $100M - $250M

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