Insights

Government Client Base Service NSW serves a large government sector with a focus on delivering customer-centric services across various channels, presenting opportunities for technology providers specializing in public sector digital transformation and customer experience enhancement.

Digital Service Expansion With comprehensive online and face-to-face service channels, there is potential to offer innovative digital solutions, such as AI-driven chatbots, CRM enhancements, or multimodal customer engagement platforms to further streamline service delivery.

Community Engagement Recent initiatives like community kindness campaigns and partnerships with organizations such as Netball NSW illustrate a commitment to community-focused programs, opening avenues for engagement platforms, sponsorship opportunities, or community outreach technology solutions.

Training & Compliance The NSW Government’s investment in training modules for domestic violence and safety issues indicates a need for scalable learning management systems, e-learning tools, and compliance tracking solutions.

Event & Public Programs Participation in large-scale events and national campaigns reveals opportunities to provide event management solutions, promotional platforms, and data analytics tools to maximize outreach and measure impact of public initiatives.

Service NSW Tech Stack

Service NSW uses 8 technology products and services including Postman, Facts, SAP Fieldglass, and more. Explore Service NSW's tech stack below.

Postman

Data Management Platforms

Facts

Education Management

SAP Fieldglass

Human Resources

AOS

Javascript Libraries

Lightbox

Javascript Libraries

Carto

Mapping And Gis

Salesforce Marketing Cloud

Marketing Performance Measurement

SysML

Software Development

Service NSW Email Formats	Example	Percentage
First.Last@service.nsw.gov.au	John.Doe@service.nsw.gov.au	98%
First.Middle@service.nsw.gov.au	John.Michael@service.nsw.gov.au	1%
FirstMiddle.Last@service.nsw.gov.au	JohnMichael.Doe@service.nsw.gov.au	1%

Service NSW Email Formats

Example

Percentage

First.Last@service.nsw.gov.au

John.Doe@service.nsw.gov.au

98%

First.Middle@service.nsw.gov.au

John.Michael@service.nsw.gov.au

FirstMiddle.Last@service.nsw.gov.au

JohnMichael.Doe@service.nsw.gov.au

Frequently Asked Questions

Where is Service NSW's headquarters located?

Service NSW's main headquarters is located at 2-24 Rawson Place Haymarket, New South Wales 2000 Australia. The company has employees across 5 continents, including OceaniaNorth AmericaAsia.

What is Service NSW's official website and social media links?

Service NSW's official website is service.nsw.gov.au and has social profiles on LinkedIn.

What is Service NSW's NAICS code?

Service NSW's NAICS code is 92 - Public Administration.

How many employees does Service NSW have currently?

As of March 2026, Service NSW has approximately 2.3K employees across 5 continents, including OceaniaNorth AmericaAsia. Key team members include Chief Executive Officer: G. W.Cco: K. D.Cso Driver Examiner: J. L.. Explore Service NSW's employee directory with LeadIQ.

What industry does Service NSW belong to?

Service NSW operates in the Government Administration industry.

What technology does Service NSW use?

Service NSW's tech stack includes PostmanFactsSAP FieldglassAOSLightboxCartoSalesforce Marketing CloudSysML.

What is Service NSW's email format?

Service NSW's email format typically follows the pattern of First.Last@service.nsw.gov.au. Find more Service NSW email formats with LeadIQ.

Service NSW

Q: What is Service NSW's official website and social media links?

Service NSW's official website is service.nsw.gov.au. Service NSW has social profiles on LinkedIn.

Q: How many employees does Service NSW have currently?

Service NSW has approximately 2.3K employees.

Q: What technology does Service NSW use?

Service NSW's tech stack includes ADP, Engaging Networks, AWS Application Discovery Service, Active Directory Federation Services, Qflow.

Q: What is Service NSW's NAICS code?

Service NSW's NAICS code is 92 (Public Administration).

Government AdministrationNew South Wales, Australia1001-5000 Employees

Service NSW is a NSW Government agency. It joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies.

At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences either: 

-online 
-over the phone, or 
-face-to-face through one of our 107 Service NSW Centres across the state, 77 of which are in regional NSW. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.

Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines

Insights

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Service NSW Tech Stack

Media & News

NSW Government had issues with terror attack on Dec 21st '25.

NSW Government launches comprehensive suite of training modules.

NSW Government invests into assets: two outback stations.

NSW Government launched Housing Pattern Book and a new Pattern Book Development Code in the State Environmental Planning Policy 2008 on Jul 16th '25.

NSW Government attends event 2025 Football NSW Goalkeeping Coaching Conference.

NSW Government launches Service NSW employer tool.

Netball NSW partners with NSW Government.

Service NSW's Email Address Formats