Service Physics Employee Directory

Business Consulting and ServicesNew York, United States11-50 Employees

Service Physics is an operations consulting firm based in New York, New York. It was founded by Brian Reece and Steve Crowley, who previously helped scale Starbucks from a regional chain to more than 30,000 locations worldwide. The firm partners with growth-stage restaurant brands to design and implement scalable operating systems, applying Lean, continuous improvement, and Toyota Production System principles to make operations more predictable and sustainable. Its service areas include labor deployment and scheduling optimization, handoff analysis and workflow redesign, and leadership system design that spans operations on the shop floor to executive leadership. The firm emphasizes readiness for growth and expansion and does not sell software, instead focusing on redesigning how work is done. The organization is mid-sized.

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