Service Prime Email Format

Software DevelopmentCalifornia, United States11-50 Employees

Service Prime is a software development company based in Irvine, California, offering an IT service management platform targeted at mid-market organizations. The product is positioned as a cost-effective Service Now alternative for mid-market customers, designed to minimize implementation friction and avoid lengthy services engagements, while enabling service management through configurable workflows and AI-assisted automation. Its distribution model relies on a network of Master MSPs, with the platform available to internal use or for small customers at no additional cost to these partners, and sales to large customers through Master MSPs or via Operational MSPs for smaller accounts. The solution emphasizes prebuilt templates and workflows to streamline processes such as employee onboarding and proactive customer management, aiming to drive efficiency across enterprise IT operations. The company operates within the software development industry and serves MSP partners and mid-market clients, leveraging AI to enhance automation and adaptiveness of IT service management.

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