Service Quality Institute Employee Directory

Business Consulting and ServicesUnited States11-50 Employees

Service Quality Institute, based in the United States, operates in the business consulting and services sector with a focus on improving customer service excellence. It positions itself as a global leader in helping organizations retain customers, expand market share, and boost workforce performance by developing a culture centered on delivering superior customer service. The company emphasizes customized solutions that tailor programs to client needs, aiming to influence employee attitudes and behaviors, enhance morale, teamwork, and communication, and reduce the time and cost associated with training. Its approach includes on-site facilitation and online learning options, and it promotes rolling out new programs every few months to sustain cultural change within client organizations. The organization serves clients across various industries seeking to differentiate themselves through customer service, and it notes the ability to conduct training without requiring in-person sessions by leveraging virtual delivery when appropriate.

Sign up for free to view info

Company overview Email format