Service Strategies

Business Consulting and ServicesCalifornia, United States11-50 Employees

Service Strategies, based in the San Diego area, serves the business consulting and services sector by helping service and support organizations deliver consistent, high-quality service. It combines industry standards, career development, and strategic advisory services, and uses a benchmark framework to measure effectiveness and guide continuous improvement. Its SCP Standards function as a roadmap for service excellence and as a basis for assessing performance, while career development programs aim to elevate service professionals worldwide. The company targets organizations seeking operational optimization and measurable performance gains within service operations. In October 2023, Service Strategies announced a leadership appointment, naming Denise DeLaune as vice president of Operations USGC and site director for Dow Texas Operations.

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