Strong Customer Focus SES Business Water's emphasis on personalized account management, expert water reduction advice, and a UK-based customer contact center suggests opportunities to promote tailored solutions, upsell value-added services, or introduce advanced water management technologies.
Digital Innovation The company's investment in cloud-based billing software and a comprehensive tech stack indicates openness to digital transformation, which can be leveraged to offer integrated SaaS solutions or IoT-enabled water management systems to enhance efficiency.
Growing Market Presence With a revenue range between 1 million and 10 million and strategic partnerships like Echo Managed Services, there are potential sales avenues around expanding billing solutions, data analytics, and customer engagement platforms to similar SMEs in the utilities sector.
Sustainability Potential SES Business Water’s focus on helping customers reduce water consumption aligns with increasing market demand for sustainable utilities; opportunities exist to introduce smart metering, leak detection, and environmentally friendly water-saving products.
Competitive Landscape Operating in a segment with competitors like Water Plus and Castle Water, which have larger teams and revenues, suggests a potential for offering differentiated services such as cost optimization tools, enhanced billing options, or customer loyalty programs to gain a competitive edge.