SGSA Employee Directory

Professional Training and CoachingEngland, United Kingdom11-50 Employees

SGSA is a professional training and coaching firm headquartered in St. Albans, Hertfordshire, England, that focuses on career development for support and service employees within the service industry. It serves as a regional partner for Service Strategies, reselling the SCP Standards and leveraging a longstanding relationship stemming from a 2007 divestiture from a Pro-Cubed UK unit, with connections to Services Strategies Corporation in San Diego. The company runs over twenty public training classes annually and can deliver bespoke sessions at client locations, supporting clients with SCP Standards certification preparation, strategic planning, operations analysis, benchmarking, and service process reengineering. SGSA’s activities position it as a provider within the service industry’s performance and process improvement space, offering consulting and training services to organizations aiming to enhance service capability and performance across Europe, the Middle East, and Africa. A notable recent development is its collaboration with the English Football League to study crowd flows and social distancing as part of efforts to enable safe attendance at games on a potential reduced-capacity basis. The firm is based in the city and region specified and operates within a midsize enterprise context.

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