Sharpen Email Format
Software DevelopmentIndiana, United States51-200 Employees
Sharpen is a software development company based in Indianapolis, Indiana, delivering cloud-based contact center as a service (CCaaS) technology that enables enterprise teams to deliver customer interactions with a human touch at scale. The company employs between 51 and 200 people and operates in the software development industry. Sharpen's offerings include AI-enabled features within its CCaaS platform, and the company has pursued partnerships and acquisitions to expand its capabilities, including acquiring Ytel in December 2025 and forming a partnership with Ytel around that time, as well as partnerships with Phonexa in March 2026 and Eleven Labs in October 2025. In February 2026, Frost & Sullivan recognized SharpenCX as a leader in North American cloud contact centers for customer value, reflecting its market positioning in trust-driven CX innovation. The company operates online at sharpencx.com and is headquartered at 101 West Washington Street, Indianapolis, IN 46204, United States.