Insights

Expanding Acquisition Strategy Capacity's aggressive acquisition of real-time agent assist, quality assurance solutions, and conversational AI companies indicates a strategic focus on enhancing its omnichannel support automation platform. This presents opportunities to now cross-sell or upsell advanced AI-driven support solutions to existing clients seeking comprehensive support automation offerings.

Growing Market Presence With nearly 20,000 companies served worldwide and substantial recent funding of $92 million, Capacity is expanding its market footprint. Sales teams can target mid to large enterprises seeking scalable, AI-powered customer support solutions across various channels, emphasizing Capacity's technological leadership and growth trajectory.

Integration of Advanced Technologies Capacity’s platform integrates generative AI, real-time agent assist, and process automation, making it highly suitable for organizations striving to improve customer support efficiency and quality. Sales strategies should highlight the platform’s cutting-edge tech to attract clients aiming to modernize and optimize their contact center operations.

Vertical Market Opportunities Recent acquisitions in healthcare, government, nonprofit, and entertainment sectors point to tailored solutions for these specific verticals. Business development efforts can focus on these industries to demonstrate capacity's expertise in customizing support automation for diverse customer engagement needs.

High Revenue and Enterprise Potential With estimated revenues between $500 million and $1 billion and a robust fintech investment base, Capacity operates at a substantial scale. Sales teams should target enterprise clients who require high-volume, reliable, and cost-effective support automation solutions, emphasizing capacity's proven track record and substantial financial backing.

Similar companies to SmartAction by Capacity

SmartAction by Capacity Tech Stack

SmartAction by Capacity uses 8 technology products and services including cdnjs, Cloudflare, Zendesk, and more. Explore SmartAction by Capacity's tech stack below.

cdnjs
Content Delivery Network
Cloudflare
Content Management System
Zendesk
Documentation Tools
Google Fonts API
Font Scripts
GitLab
Issue Trackers
Genesys Cloud
Marketing Automation
Vidyard
Online Video Platforms
HTTP/3
Web & Portal Technology

Media & News

SmartAction by Capacity's Email Address Formats

SmartAction by Capacity uses at least 2 format(s):

SmartAction by Capacity Email Formats	Example	Percentage
First.Last@smartaction.com	John.Doe@smartaction.com	93%
First@smartaction.com	John@smartaction.com	5%
First.Middle@smartaction.com	John.Michael@smartaction.com	1%
FL@smartaction.com	JD@smartaction.com	1%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	3%
First.Last@capacity.com	John.Doe@capacity.com	1%

Frequently Asked Questions

Where is SmartAction by Capacity's headquarters located?

SmartAction by Capacity's main headquarters is located at University City, Missouri 63130 United States. The company has employees across 3 continents, including North AmericaAsiaEurope.

What is SmartAction by Capacity's phone number?

You can contact SmartAction by Capacity's main corporate office by phone at

+1-310-776-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com and has social profiles on LinkedIn.

What is SmartAction by Capacity's NAICS code?

SmartAction by Capacity's NAICS code is 5112 - Software Publishers.

How many employees does SmartAction by Capacity have currently?

As of February 2026, SmartAction by Capacity has approximately 30 employees across 3 continents, including North AmericaAsiaEurope. Key team members include Vice President Of Customer Experience And Innovation: J. B.Executive Assistant To Chief Executive Officer: M. E.Director Of Accounting: E. S.. Explore SmartAction by Capacity's employee directory with LeadIQ.

What industry does SmartAction by Capacity belong to?

SmartAction by Capacity operates in the Software Development industry.

What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes cdnjsCloudflareZendeskGoogle Fonts APIGitLabGenesys CloudVidyardHTTP/3.

What is SmartAction by Capacity's email format?

SmartAction by Capacity's email format typically follows the pattern of First.Last@smartaction.com. Find more SmartAction by Capacity email formats with LeadIQ.

When was SmartAction by Capacity founded?

SmartAction by Capacity was founded in 2002.

SmartAction by Capacity

Q: What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com. SmartAction by Capacity has social profiles on LinkedIn.

Q: How many employees does SmartAction by Capacity have currently?

SmartAction by Capacity has approximately 30 employees.

Q: What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes Twemoji, Twitter, Hotjar, Google Drive, Office 365.

Software DevelopmentMissouri, United States11-50 Employees

Since being acquired in 2024 by Capacity, the SmartAction LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity.

SmartAction is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. 

We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide.

Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform. Learn more at capacity.com.