Spectrum Services Employee Directory

Outsourcing and Offshoring ConsultingPennsylvania, United States11-50 Employees

Spectrum Services is a small- to mid-sized outsourcing and offshoring consulting firm based in Wilkinsburg, Pennsylvania. Founded in 1985, the company began with customer satisfaction and retention programs for the automotive industry and later expanded to serve financial, media, medical, home services and political clients. It serves local, regional and national organizations seeking to maximize the lifetime value of their customer relationships.

Its core offering involves telephone surveys, direct mail and online surveys that capture customer attitudes, beliefs and perceptions and translate those findings into timely insights. These insights enable clients to monitor trends, act quickly on shifts in sentiment, and pursue opportunities while addressing issues before they escalate. Operating in the outsourcing and offshoring consulting sector, Spectrum Services positions itself as a partner that supports clients’ goals by turning research and feedback into practical improvements in performance.

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