Spike Employee Directory

IT Services and IT ConsultingLondon, United Kingdom51-200 Employees

Spike deliver confidence in retail technology, from end to end, for the best commercial outcomes, delivering quality go-live technology to retailers in all stages of growth. In a challenging retail landscape, technology is ubiquitous. 

We are navigators of quality for retail tech, with you at any stage of your tech journey. We’re there to make sure you are ready to implement and maintain the critical technology that delights your customers, drives growth and increases value and conversion.

Our services are deep, and our experience extensive and focused in three core areas: Transform, Evolve, Innovate: 

Transform – We give you the confidence that your major transformation programmes are technically ready, delivered on time, at the right level of quality, and will perform superbly. 

Evolve - We continuously improve your ability to adapt and change, fostering a culture of continual improvement. 

Innovate - We drive innovative and advanced approaches to technology change delivery, keeping you at the forefront of the industry. 

Some key programmes we’re involved in include: - 

- Ensuring the quality of transformative Salesforce implementations, accelerating go-live decision making to deliver in record time
- Peak trading optimisation, to protect revenue from superscale to hyperscale
- Implementing build & test automation for faster delivery of ongoing change and enhancements
- Proving the quality of complex end to end retail journeys, from merchandising to e-commerce or in-store and on through fulfilment, delivery and beyond
- Increasing customer lifetime value by driving quality into post-sale customer experiences such as warranty, repair & customer contact centre experiences
- Ensuring accurate retail business decisions can be made in fully integrated Netsuite financial implementations 

Our market-leading clients include Currys, Lovehoney, Not On The High Street, ASOS, Next, Halfords, Ooni, Mulberry, NBrown and more. 

Local focus, global scale.

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