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SQM Group Inc. Employee Directory

Business Consulting and ServicesIdaho, United States51-200 Employees

SQM Group Inc. provides software and services focused on automated quality assurance for call center agents. Its flagship offering, SQM Customer Service QA Software, is a SaaS-based platform that measures and improves first-call resolution and customer satisfaction while helping centers reduce operating costs. The company combines software with FCR and CSAT research, best practices consulting, and an awards program to acknowledge top performance in those areas.

It positions itself as a specialist in measuring, benchmarking, tracking, and improving first-call resolution within the call center industry, serving agents, supervisors, managers, and analysts. Based in Coeur d'Alene, Idaho, and founded in 1996 by Mike Desmarais, SQM Group focuses on improving FCR and customer experience, with the aim of enhancing Net Promoter Score while controlling costs.

Find SQM Group Inc. employees' phone numbers or email addresses

SQM Group Inc. Global Highlights

Location
Employees

North America
90

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  • United States Of America
    50
  • Canada
    40

South America
3

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  • Chile
    2
  • Argentina
    1

Africa
1

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  • Egypt
    1

Oceania
1

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  • Australia
    1

SQM Group Inc.'s Leadership

  • Chief Customer Experience Officer at SQM Group Inc.
    N. G.
    Chief Customer Experience Officer
    Mobile Phone
  • Chief Finance And Operations Officer at SQM Group Inc.
    L. P.
    Chief Finance And Operations Officer
    Mobile Phone
  • Vp Of Operations at SQM Group Inc.
    D. L.
    Vp Of Operations
    Mobile Phone
  • Vice President Client Accounts at SQM Group Inc.
    H. T.
    Vice President Client Accounts
    Mobile Phone
  • V.P. Of Technology at SQM Group Inc.
    G. M.
    V.P. Of Technology
    Mobile Phone
  • Client Advocate - Vice President at SQM Group Inc.
    N. G.
    Client Advocate - Vice President
    Mobile Phone
  • Director Of Software Development at SQM Group Inc.
    A. M.
    Director Of Software Development
    Mobile Phone
  • Director Of Auto-Qa And Customer Experience at SQM Group Inc.
    C. H.
    Director Of Auto-Qa And Customer Experience
    Mobile Phone

SQM Group Inc. Employee Metrics

100%
50%
0%
2026
2025
  • Administrative
  • Information Technology
  • Engineering
  • Support
  • Business
  • Other
  • Consultant
  • Program & Project Management

Contact profiles from SQM Group Inc.

Name
Title
Contact
Location
Last Update
  • Chief Customer Experience Officer at SQM Group Inc.
    N. G.
    Chief Customer Experience Officer
    Mobile Phone
    Canada, British Columbia
    Oct 07, 2026
  • Chief Finance And Operations Officer at SQM Group Inc.
    L. P.
    Chief Finance And Operations Officer
    Mobile Phone
    Canada, British Columbia
    Sep 26, 2026
  • V.P. Of Technology at SQM Group Inc.
    G. M.
    V.P. Of Technology
    Mobile Phone
    Canada, Alberta
    Sep 11, 2026
  • Client Advocate - Vice President at SQM Group Inc.
    N. G.
    Client Advocate - Vice President
    Mobile Phone
    Canada, British Columbia
    Oct 07, 2026
  • Vp Of Operations at SQM Group Inc.
    D. L.
    Vp Of Operations
    Mobile Phone
    Canada, British Columbia
    Apr 07, 2026
  • Vice President Client Accounts at SQM Group Inc.
    H. T.
    Vice President Client Accounts
    Mobile Phone
    Canada, Ontario
    Jun 01, 2026
  • Director Of Software Development at SQM Group Inc.
    A. M.
    Director Of Software Development
    Mobile Phone
    Canada, British Columbia
    Jun 26, 2026
  • Director Of Auto-Qa And Customer Experience at SQM Group Inc.
    C. H.
    Director Of Auto-Qa And Customer Experience
    Mobile Phone
    Canada, British Columbia
    Jan 21, 2026
  • Senior Manager, Client Advocacy at SQM Group Inc.
    J. H.
    Senior Manager, Client Advocacy
    Mobile Phone
    Canada, British Columbia
    Jun 01, 2026
  • Senior Manager Of Compliance And Contracting at SQM Group Inc.
    H. T.
    Senior Manager Of Compliance And Contracting
    Mobile Phone
    Canada, British Columbia
    Apr 07, 2026

Frequently Asked Questions

What is SQM Group Inc. known for?

Minus sign iconPlus sign iconSQM Group Inc. was founded in 1996 and operates in the Business Consulting and Services industry. You can contact SQM Group Inc.'s main corporate office by phone at
+1-800-446-****
. Explore SQM Group Inc.'s company overview page for more information.

What is SQM Group Inc.'s most common email format?

Minus sign iconPlus sign iconSQM Group Inc. employees' email format typically follows the pattern of FirstL@sqmgroup.com. Trying to find reliable and up-to-date employee contact data? Find more SQM Group Inc. email formats with LeadIQ.

How many employees does SQM Group Inc. have currently?

Minus sign iconPlus sign iconSQM Group Inc. has approximately 81 employees as of October 2026. These team members are located across 4 continents, including North America, South America and Africa.

Who are SQM Group Inc.'s key employees and leadership?

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As of October 2026, SQM Group Inc.'s key employees include:

  • Chief Customer Experience Officer: N. G.
  • Chief Finance And Operations Officer: L. P.
  • Vp Of Operations: D. L.
  • Vice President Client Accounts: H. T.
  • V.P. Of Technology: G. M.

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