What departments does SQM Group Inc. have?

SQM Group Inc. has employees across 10 departments including Customer Success, Operations, Accounting, Engineering, Research.

What is the largest department at SQM Group Inc.?

The largest department at SQM Group Inc. is Operations with 2 employees.

Where are SQM Group Inc. employees located globally?

SQM Group Inc. has employees across 4 continents and 7 countries including South Africa, Egypt, Canada, United States Of America, Australia.

How has SQM Group Inc.'s team size changed over time?

SQM Group Inc.'s team has decreased from approximately 44 to 42 employees based on available data.

SQM Group Inc. Employee Directory

Business Consulting and ServicesIdaho, United States51-200 Employees

SQM Group Inc. provides software and services focused on automated quality assurance for call center agents. Its flagship offering, SQM Customer Service QA Software, is a SaaS-based platform that measures and improves first-call resolution and customer satisfaction while helping centers reduce operating costs. The company combines software with FCR and CSAT research, best practices consulting, and an awards program to acknowledge top performance in those areas.

It positions itself as a specialist in measuring, benchmarking, tracking, and improving first-call resolution within the call center industry, serving agents, supervisors, managers, and analysts. Based in Coeur d'Alene, Idaho, and founded in 1996 by Mike Desmarais, SQM Group focuses on improving FCR and customer experience, with the aim of enhancing Net Promoter Score while controlling costs.

SQM Group Inc. Global Highlights

North America
97

United States Of America
53
Canada
44

South America
3

Chile
2
Argentina
1

Africa
2

South Africa
1
Egypt
1

Oceania
1

Australia
1

SQM Group Inc.'s Leadership

N. G.
Chief Customer Experience Officer
Mobile Phone
Email
L. P.
Chief Finance And Operations Officer
Mobile Phone
Email
D. L.
Vp Of Operations
Mobile Phone
Email
H. T.
Vice President Client Accounts
Mobile Phone
Email
N. G.
Client Advocate - Vice President
Mobile Phone
Email
A. M.
Director Of Software Development
Mobile Phone
Email
C. H.
Director Of Auto-Qa And Customer Experience
Mobile Phone
Email
J. H.
Senior Manager, Client Advocacy
Mobile Phone
Email

SQM Group Inc. Employee Metrics

100%

50%

0%

2026

2025

Administrative
Information Technology
Engineering
Support
Business
Other
Consultant
Accounting
Program & Project Management

Contact profiles from SQM Group Inc.

Name

Title

Contact Info

Location

Last Update

A. C.
Data Analyst
Mobile Phone
Email
CanadaBritish Columbia
Apr 17, 2026
A. S.
Telephone Service Representative
Mobile Phone
Email
Apr 23, 2025
J. B.
Telephone Service Representative
Mobile Phone
Email
Apr 26, 2025
L. F.
Ingeniero De Proyecto
Mobile Phone
Email
Chile
Feb 05, 2024
M. H.
Marketing And Sales Coordinator
Mobile Phone
Email
CanadaBritish Columbia
Jan 31, 2024
S. R.
Telephone Service Representative
Mobile Phone
Email
Apr 23, 2025
L. W.
Transcriber
Mobile Phone
Email
CanadaBritish Columbia
Jun 01, 2026
J. A.
Tsr
Mobile Phone
Email
CanadaBritish Columbia
Jun 01, 2026
M. G.
Software Developer
Mobile Phone
Email
CanadaBritish Columbia
Apr 07, 2026
R. R.
Sqm Group Tsr Agent
Mobile Phone
Email
Jun 01, 2026

Frequently Asked Questions

What is SQM Group Inc. known for?

SQM Group Inc. was founded in 1996 operates in the Business Consulting and Services industry; you can contact the main corporate office by phone at

+1-800-446-****

. Explore SQM Group Inc.'s company overview page for more information.

What is SQM Group Inc.'s most common email format?

SQM Group Inc. employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more SQM Group Inc. email formats with LeadIQ.

How many employees does SQM Group Inc. have currently?

SQM Group Inc. has approximately 81 employees as of July 2026. These team members are located across 4 continents, including North AmericaSouth AmericaAfrica.

Who are SQM Group Inc.'s key employees and leadership?

As of July 2026, SQM Group Inc.'s key employees include:

Chief Customer Experience Officer: N. G.
Chief Finance And Operations Officer: L. P.
Vp Of Operations: D. L.
Vice President Client Accounts: H. T.
Client Advocate - Vice President: N. G.

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SQM Group Inc. Employee Directory

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