Sqwad Employee Directory

Outsourcing and Offshoring ConsultingÎle-de-France, France51-200 Employees

Sqwad is an outsourcing and offshoring consulting firm based in Paris, Île-de-France, France, focused on customer relations. As an outsourcing partner, it aims to enhance customer service and business performance by improving engagement and the quality of client relationships. Sqwad uses an omnichannel approach to pair the right agents with customers at the right moment across phone, chat, email, and social media. The aim is to optimize customer service by delivering prompt, high-quality responses. The company operates with a mid-sized team and emphasizes simple, transparent, and responsive CRM that handles inquiries, re-engages inactive customers, and resolves issues. Its clients are organizations looking to outsource customer relations to enhance service delivery and customer loyalty.

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