Strategic Reflections, Inc.

Market ResearchOhio, United States11-50 Employees

Strategic Reflections, Inc. is a market research firm that gathers direct feedback on customer experiences from patrons of retail stores, financial institutions, grocery and convenience outlets, and restaurants. Based in Cincinnati, Ohio, the company has roots dating back to 1988 when its senior partners coordinated customer research and mystery shopping for regional and national clients. The firm designs and implements research programs to measure and address the factors that influence the customer service experience, using mobile surveys and mystery shop forms to capture recent experiences for client use.

Within the market research landscape, Strategic Reflections positions itself as a provider of practical customer insights for service-oriented businesses. Its client base includes national and regional players across retail, financial services, grocery, convenience, and dining sectors, seeking to improve staff performance and customer satisfaction.

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