SuccessKPI Employee Directory
IT Services and IT ConsultingVirginia, United States51-200 Employees
SuccessKPI is an IT services and consulting company based in Stone Ridge, Virginia, that provides an on-demand insight and action platform for customer service operations. The platform leverages artificial intelligence and automation to unify data from across the multi-channel customer experience and integrates with common CCaaS providers. Its client base includes government, BPO, financial services, healthcare, and technology contact centers across the United States, Europe, and Latin America. As a mid-sized firm operating in IT services and IT consulting, SuccessKPI focuses on workforce engagement and performance analytics within contact centers. A notable development is the November 2025 launch of its Last-Mile Connectivity solution, designed to monitor agent and network performance to support uninterrupted service. The company has earned recognition in industry reports and partnerships that reflect its position as a cloud-native provider of AI-powered insights for agent-based customer care.
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