Support.com
IT Services and IT ConsultingUnited States501-1000 Employees
Support.com, Inc. provides customer and technical support services delivered by home-based employees. With more than twenty years in operation, it has served global enterprise clients and other leading businesses through omnichannel support tailored for the homesourcing model. The company relies on a scalable, worldwide network of home-based staff and secure, proprietary cloud-based platforms to deliver its services. Its clients are organizations seeking outsourced support solutions in the IT services and IT consulting space, and the organization emphasizes strong customer experience outcomes, including industry-leading NPS scores and high first-call resolution rates. Based in the United States, the firm is described as mid-sized and operates with a workforce distributed across its home-based model. In 2021, Support.com became part of Greenidge Generation Holdings through a corporate tie-up, marking a notable shift in its corporate structure.