SupportGenie Email Format
Software DevelopmentCalifornia, United States2-10 Employees
SupportGenie develops software intended to speed up hardware support by enabling remote communication and troubleshooting, with augmented reality markers overlaid onto physical objects visible to end users in their own environment. The platform aims to reduce resolution times by automating responses to common issues and by pre-screening trouble areas using AI and computer vision. Its tools are designed for field technicians and hardware support teams seeking more efficient, less frustrating interactions with customers. Based in San Jose, California, the company operates as a small software development team and offers bespoke solutions to tailor customer-support workflows. Industry coverage in 2025 noted the launch of an AI-powered chatbot to help service technicians locate machine information, manuals, and documentation, reflecting ongoing product expansion.