SupportLogic Email Format

Technology, Information and InternetCalifornia, United States51-200 Employees

SupportLogic, a mid-sized technology company based in San Jose, California, provides a platform that manages the support experience by helping organizations listen to the voice of the customer and act on it to foster healthier relationships and longer customer lifetimes. The platform analyzes sentiment signals from both structured and unstructured data and supplies recommendations, content, and collaborative workflows to support service teams. By applying AI-driven insights, it supports proactive customer care and the optimization of interactions.

Its customers include global enterprises such as Databricks, Qlik, Nutanix, Rubrik, and Snowflake, with a focus on preventing escalations and reducing churn. The company operates in the technology, information and internet sector and emphasizes post-sales CX observability and support experience management. In February 2025 it announced the Cognitive AI Cloud, an AI platform designed to power enterprise-grade AI agents to automate and transform customer-support operations.

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