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Insights

Recent Acquisitions SupportLogic's recent acquisition of xFind showcases its commitment to integrating advanced AI technologies, presenting a potential opportunity for cross-selling or upselling additional services to existing customers.

Generative AI Capabilities The introduction of generative AI capabilities for frontline support professionals by SupportLogic opens up possibilities for selling training or consultancy services to help companies leverage these new features effectively.

New Product Launches SupportLogic's continuous launch of new products like Voice Connect and SupportLogic Data Cloud provides sales development representatives with opportunities to approach existing or potential clients with these innovative solutions to enhance their support experiences.

Leadership Addition The appointment of Karan Sood as the Chief Product Officer at SupportLogic signals a potential strategic focus on product development. Sales teams can leverage this by engaging with prospects who prioritize cutting-edge product features and enhancements.

Market Position and Financials With revenue between $10M - $50M and a recent funding of $50M, SupportLogic is financially stable and positioned for growth. This information can be leveraged by sales professionals to instill confidence in potential clients about long-term support and service capabilities.

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SupportLogic Tech Stack

SupportLogic uses 8 technology products and services including Koala, Shopify, Font Awesome, and more. Explore SupportLogic's tech stack below.

  • Koala
    Analytics
  • Shopify
    E-commerce
  • Font Awesome
    Font Scripts
  • Auth0
    Identity Verification
  • Freshchat
    Live Chat
  • Google
    Miscellaneous
  • Ruby
    Programming Languages
  • Flask
    Web Frameworks

Media & News

SupportLogic's Email Address Formats

SupportLogic uses at least 2 format(s):
SupportLogic Email FormatsExamplePercentage
First.Last@supportlogic.ioJohn.Doe@supportlogic.io
60%
First@supportlogic.ioJohn@supportlogic.io
34%
Last@supportlogic.ioDoe@supportlogic.io
4%
LF@supportlogic.ioDJ@supportlogic.io
1%
LastF@supportlogic.ioDoeJ@supportlogic.io
1%
First.Last@supportlogic.comJohn.Doe@supportlogic.com
86%
First@supportlogic.comJohn@supportlogic.com
14%

Frequently Asked Questions

Where is SupportLogic's headquarters located?

Minus sign iconPlus sign iconSupportLogic's main headquarters is located at San Jose, California 95128 US. The company has employees across 5 continents, including North AmericaAsiaEurope.

What is SupportLogic's official website and social media links?

Minus sign iconPlus sign iconSupportLogic's official website is supportlogic.com and has social profiles on LinkedIn.

How much revenue does SupportLogic generate?

Minus sign iconPlus sign icon As of September 2024, SupportLogic's annual revenue reached $15M.

What is SupportLogic's NAICS code?

Minus sign iconPlus sign iconSupportLogic's NAICS code is 5112 - Software Publishers.

How many employees does SupportLogic have currently?

Minus sign iconPlus sign iconAs of September 2024, SupportLogic has approximately 80 employees across 5 continents, including North AmericaAsiaEurope. Key team members include Chief Marketing Officer: J. A.Chief Customer Officer: J. P.Chief Product And Technology Officer: K. S.. Explore SupportLogic's employee directory with LeadIQ.

What industry does SupportLogic belong to?

Minus sign iconPlus sign iconSupportLogic operates in the Software Development industry.

What technology does SupportLogic use?

Minus sign iconPlus sign iconSupportLogic's tech stack includes KoalaShopifyFont AwesomeAuth0FreshchatGoogleRubyFlask.

What is SupportLogic's email format?

Minus sign iconPlus sign iconSupportLogic's email format typically follows the pattern of . Find more SupportLogic email formats with LeadIQ.

How much funding has SupportLogic raised to date?

Minus sign iconPlus sign icon As of September 2024, SupportLogic has raised $50M in funding. The last funding round occurred on Oct 12, 2021 for $50M.

When was SupportLogic founded?

Minus sign iconPlus sign iconSupportLogic was founded in 2016.
SupportLogic

SupportLogic

Software DevelopmentCalifornia, United States51-200 Employees

SupportLogic delivers the world’s first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses predictive and generative AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations, content and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

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Section iconCompany Overview

Headquarters
San Jose, California 95128 US
Website
supportlogic.com
NAICS Code
5112 - Software Publishers
Founded
2016
Employees
51-200

Section iconMedia & News

Section iconFunding & Financials

  • $50M

    SupportLogic has raised a total of $50M of funding over 4 rounds. Their latest funding round was raised on Oct 12, 2021 in the amount of $50M.

  • $10M$50M

    SupportLogic's revenue is in the range of $10M$50M

Section iconFunding & Financials

  • $50M

    SupportLogic has raised a total of $50M of funding over 4 rounds. Their latest funding round was raised on Oct 12, 2021 in the amount of $50M.

  • $10M$50M

    SupportLogic's revenue is in the range of $10M$50M

Company Leadership

Employee Directory

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