Insights

Recent Acquisitions SupportLogic's acquisitions of xFind and launch of Voice Connect and generative AI capabilities provide opportunities to upsell existing clients with cutting-edge technologies and expand their customer base.

Expanded Product Portfolio The introduction of SupportLogic Data Cloud and generative AI features showcases a commitment to innovation, presenting a chance to engage with prospects seeking advanced support experience solutions.

Key Personnel Addition Appointment of Karan Sood as Chief Product Officer signifies a strategic move towards enhancing product offerings, creating a potential entry point for discussing customized solutions with decision-makers.

Market Differentiation SupportLogic's focus on customer sentiment signals and account health insights sets them apart in the market, opening avenues for discussions on unique value propositions tailored to client needs.

Sector-Specific Solutions With industries like tech and data-heavy sectors benefitting from SupportLogic's platform, targeting companies in these segments presents an opportunity to provide tailored support solutions aligned with industry demands.

SupportLogic Tech Stack

SupportLogic uses 8 technology products and services including Pendo, MongoDB, Oracle, and more. Explore SupportLogic's tech stack below.

  • Pendo
    Analytics
  • MongoDB
    Database
  • Oracle
    Enterprise
  • Google Font API
    Font Scripts
  • Freshchat
    Live Chat
  • Webpack
    Miscellaneous
  • Amazon Web Services
    Platform As A Service
  • Ruby on Rails
    Web Frameworks

Media & News

SupportLogic's Email Address Formats

SupportLogic uses at least 2 format(s):
SupportLogic Email FormatsExamplePercentage
First.Last@supportlogic.ioJohn.Doe@supportlogic.io
60%
First@supportlogic.ioJohn@supportlogic.io
34%
Last@supportlogic.ioDoe@supportlogic.io
4%
LastF@supportlogic.ioDoeJ@supportlogic.io
1%
LF@supportlogic.ioDJ@supportlogic.io
1%
First.Last@supportlogic.comJohn.Doe@supportlogic.com
86%
First@supportlogic.comJohn@supportlogic.com
14%

Frequently Asked Questions

Where is SupportLogic's headquarters located?

Minus sign iconPlus sign icon
SupportLogic's main headquarters is located at San Jose, California 95128 US. The company has employees across 5 continents, including North AmericaAsiaEurope.

What is SupportLogic's official website and social media links?

Minus sign iconPlus sign icon
SupportLogic's official website is supportlogic.com and has social profiles on LinkedIn.

How much revenue does SupportLogic generate?

Minus sign iconPlus sign icon
As of December 2024, SupportLogic's annual revenue reached $15M.

What is SupportLogic's NAICS code?

Minus sign iconPlus sign icon
SupportLogic's NAICS code is 5112 - Software Publishers.

How many employees does SupportLogic have currently?

Minus sign iconPlus sign icon
As of December 2024, SupportLogic has approximately 81 employees across 5 continents, including North AmericaAsiaEurope. Key team members include Chief Customer Officer: J. P.Chief Marketing Officer: J. A.Chief Product And Technology Officer: K. S.. Explore SupportLogic's employee directory with LeadIQ.

What industry does SupportLogic belong to?

Minus sign iconPlus sign icon
SupportLogic operates in the Software Development industry.

What technology does SupportLogic use?

Minus sign iconPlus sign icon
SupportLogic's tech stack includes PendoMongoDBOracleGoogle Font APIFreshchatWebpackAmazon Web ServicesRuby on Rails.

What is SupportLogic's email format?

Minus sign iconPlus sign icon
SupportLogic's email format typically follows the pattern of . Find more SupportLogic email formats with LeadIQ.

How much funding has SupportLogic raised to date?

Minus sign iconPlus sign icon
As of December 2024, SupportLogic has raised $50M in funding. The last funding round occurred on Oct 12, 2021 for $50M.

When was SupportLogic founded?

Minus sign iconPlus sign icon
SupportLogic was founded in 2016.
SupportLogic

SupportLogic

Software DevelopmentCalifornia, United States51-200 Employees

SupportLogic delivers the world’s first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses predictive and generative AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations, content and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

Section iconCompany Overview

Headquarters
San Jose, California 95128 US
NAICS Code
5112 - Software Publishers
Founded
2016
Employees
51-200

Section iconFunding & Financials

  • $50M

    SupportLogic has raised a total of $50M of funding over 4 rounds. Their latest funding round was raised on Oct 12, 2021 in the amount of $50M.

  • $10M$50M

    SupportLogic's revenue is in the range of $10M$50M

Section iconFunding & Financials

  • $50M

    SupportLogic has raised a total of $50M of funding over 4 rounds. Their latest funding round was raised on Oct 12, 2021 in the amount of $50M.

  • $10M$50M

    SupportLogic's revenue is in the range of $10M$50M

Ready to create more pipeline?

Get a demo and discover why thousands of SDR and Sales teams trust
LeadIQ to help them build pipeline confidently.

© LeadIQ, Inc. All rights reserved.