Surveypal

Software DevelopmentUusimaa, Finland11-50 Employees

Surveypal is a software development company that focuses on customer feedback management. Based in Helsinki, Finland, it offers a platform for capturing the voice of the customer through surveys, feedback scores, reviews, and conversations, along with contextual data to clarify the reasons behind responses. The aim is to help organizations analyze feedback, prioritize issues, and inform strategic planning by turning insights into concrete actions. Its CXM capabilities focus on quickly identifying the drivers of feedback, delivering actionable insights across customer interactions, and leveraging AI-powered text and sentiment analysis. The company serves organizations seeking to shift toward a more customer-centric approach by turning feedback into prioritized actions. In July 2025, Surveypal Oy was acquired by Volaris Group, reflecting a recent strategic development.

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