SymTrain Employee Directory
Software DevelopmentGeorgia, United States11-50 Employees
SymTrain is a software developer that automates training and coaching for contact center agents by simulating customer conversations. Its platform uses artificial intelligence to recreate realistic interactions, enabling agents to practice customer conversations rather than training in abstract scenarios. The system benchmarks proficiency across three dimensions—soft skills, application navigation, and conversation content—supporting streamlined pre-hire assessments and scalable coaching without the need for integrations. Based in Alpharetta, Georgia, the company serves contact centers seeking faster onboarding and improved agent performance, and is characterized as a small to mid-sized software provider. In early 2023, SymTrain expanded its offerings with a travel industry suite, illustrating ongoing product development.