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Market ResearchVirginia, United States51-200 Employees

CX Solutions is a mid-sized market research firm based in Arlington, Virginia, focused on measuring and guiding the customer experience. Tracing its roots to 1971, the company aims to help clients improve customer service performance, customer value, and the profitability tied to customer interactions. The organization emphasizes quantifying the customer experience and applying these insights to achieve bottom-line results.

Its client base comprises organizations seeking to assess and enhance customer experience, increase loyalty, and optimize interactions to support financial performance. The company delivers research products and customer interaction programs as part of its approach to measuring and managing CX. In 2019, the firm expanded its footprint by establishing a technology-focused center of excellence in Sault Ste. Marie.

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