Market Leadership With a history dating back to 1971 and a focus on customer experience measurement, CX Solutions has established itself as a pioneer in the industry, which can attract clients seeking trusted expertise in improving customer loyalty and operational outcomes.

Geographic Expansion The recent expansion into Sault Ste. Marie, Michigan, through the establishment of a Technology Centre of Excellence, demonstrates growth ambitions and an openness to technology-driven service offerings that can appeal to clients interested in innovative customer experience solutions.

Technological Capabilities Utilizing a tech stack that includes MySQL, Google Analytics, and PHP indicates a robust and data-driven approach to customer insights, providing opportunities to target clients seeking advanced analytics and digital customer experience enhancements.

Mid-Market Focus With an annual revenue between 25 million and 50 million and a team of up to 200 employees, CX Solutions targets mid-sized companies looking for scalable customer experience management solutions, presenting opportunities for partnerships with organizations in this segment.

Competitive Positioning Compared to industry peers like Qualtrics and Medallia, CX Solutions’ long-standing legacy combined with recent technological investments offers a compelling value proposition for clients focused on measurable ROI and innovative customer insights.