Tech Mahindra Business Services Employee Directory
IT Services and IT ConsultingMaharashtra, India1001-5000 Employees
Tech Mahindra Business Services specializes in end-to-end customer relationship management, aiming to cultivate meaningful experiences for customers throughout their interactions. Rather than focusing solely on calls, the firm addresses the emotions and expectations that accompany customer encounters, balancing service quality with business outcomes. Its capabilities are underpinned by data-driven insights, technology expertise, operational excellence, and strategic analytics to support more effective customer relationships. It is based in Malad, Maharashtra, and operates as a subsidiary of Tech Mahindra, which sits within the Mahindra Group and leverages a global BPO footprint. In 2019, Tech Mahindra Business Services partnered with Microsoft to explore blockchain-based solutions for combating spam calls, illustrating a technology-enabled approach to customer solutions.