Integrated Case Management TDHS serves multiple programs across many counties, creating a strong need for an integrated case management and unified CRM to streamline intake, eligibility, referrals, and cross program data sharing, complemented by GIS for service area planning and analytics for outcomes.

Accessible Solutions With customers who are blind, visually impaired, deaf or hard of hearing, there is demand for accessible digital services, captioning, sign language support, and assistive technologies to ensure inclusive, compliant citizen experiences across portals and apps.

Data and Outcomes TDHS emphasizes transparent financial reporting and program impact; opportunities exist to deploy advanced data warehousing, dashboards, and analytics for program performance, grant management, and outcome measurement across nutrition, child support, childcare licensing, and employment services.

Security Compliance As a government agency with substantial budgets and sensitive client data, there is a priority for secure, compliant IT infrastructure, cloud hosting, disaster recovery, and identity management that integrates with existing Microsoft, Google, and GIS tooling.

Workforce Partnerships The mission to connect Tennesseans to employment and education presents opportunities for learning management systems, job matching platforms, digital literacy training, and cross agency partnerships to improve program delivery and client outcomes.