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Software DevelopmentMassachusetts, United States201-500 Employees
Text, a mid-sized software company based in Boston, Massachusetts, offers an AI-powered customer service platform that blends live interactions with automated support workflows. It helps teams respond quickly, understand what customers want, and act on it in real time, turning routine questions into opportunities to move toward a sale or deepen loyalty. The approach treats customer service as more than a cost and aims to translate conversations into measurable outcomes such as higher conversion and stronger lifetime value. Operating in the software development industry, Text targets businesses that manage customer inquiries across channels. Its platform is designed to surface intent within everyday interactions and provide context-rich responses to support decision-making and relationship growth.